Course Overview

Managing individual SSH keys, scattered RDP files, and distinct VPN gateways across multiple team members is a major source of downtime and configuration drift. In Track 101, students learn how to properly configure Devolutions Remote Desktop Manager to centralize thousands of IT endpoints into a resilient, organized repository.

Detailed Module Syllabus

Understanding SQLite local instances versus centralized Microsoft SQL Server / Azure SQL backends. Configuring offline caching modes, caching policies, and initial workspace parameters.

Installation prerequisites and client options
Configuring shared data source connections
Local cache security and synchronization intervals

Creating hierarchical folder trees, connection tagging, entry inheritance, and bulk import strategies from Active Directory, CSV, and network scans.

RDP, SSH, Telnet, Web, VNC protocol setup
Inherited settings: screen resolution, gateway configurations
Batch import, export, and migration routines

Standardizing entry creation using templates. Deploying macros, post-login scripts, and PowerShell execution entries to automate routine sysadmin tasks.

Creating default entry templates for operations teams
Typing macro shortcuts and automated key-sequence login
PowerShell automation within Devolutions RDM

Database backup strategies, log trimming, entry version history rollbacks, and offline failover procedures when the primary data source is unreachable.

Automated backup configurations
Restoring deleted entries from history logs
Offline mode behavior and security safeguards

Who Should Attend

This track is specifically structured for:

Tier 2 and Tier 3 IT Helpdesk Engineers
Junior to Mid-Level Systems & Network Administrators
Managed Service Provider (MSP) technicians managing client endpoints